Refunds & cancellation

Current availability

Membership purchases are not open yet. This policy describes the terms that will apply when purchases become available. Viewing a plan, registering an account or contacting us does not charge you or reserve a lifetime membership.

First purchases and renewals

First purchase: you may request a full refund within 7 calendar days after your first purchase of a monthly, annual or lifetime membership.

Unintended renewal: you may request a full refund of a monthly or annual renewal within 7 calendar days of that charge if you have not used paid membership benefits in the renewed period. Merely signing in or viewing your account does not count as using a paid benefit.

These are voluntary refund promises in addition to your legal rights. For other change-of-mind requests outside these conditions, a refund is not automatic; tell us what happened and we will assess the request. This does not restrict remedies for errors, service failures or rights required by law.

How to cancel a subscription

Email xiaomei4299@gmail.com from your account email and ask to cancel. Include your receipt/order reference if you have it. You do not have to give a reason to stop future renewals. If self-service billing management is available in your account, you may use it instead.

Send the request before the next renewal charge. We will confirm the effective cancellation. Monthly and annual access continues to the end of the paid billing period; cancellation stops subsequent renewals. If you asked before the renewal but a processing delay causes another charge, contact us so that charge can be corrected. Deleting a browser draft, signing out or uninstalling an app does not cancel a subscription.

Lifetime memberships are one-time purchases with no recurring renewal to cancel. To request money back, use the refund process below.

How to request a refund

Email xiaomei4299@gmail.com with your account email, purchase date, receipt/order reference if available and the issue. Say whether you also want to stop future renewals. We may verify ownership and request only the information needed to investigate.

Approved refunds are returned through the original payment method where supported. We will confirm the amount and status. Bank processing times vary; submitting a refund does not mean your bank has already credited it. A pending or failed refund will be followed up rather than treated as completed. We do not ask for your card security code, password or verification code.

A full refund ends access to the refunded paid period or lifetime purchase. It does not automatically erase your device-local design files.

Duplicate charges, failures and legal rights

Tell us if you were charged twice for the same purchase, charged after an effective cancellation, or paid for access that was not delivered. We will investigate and correct erroneous charges and provide the remedy required for a service failure.

The voluntary refund windows above do not limit mandatory cancellation, withdrawal, consumer-guarantee or refund rights. Rights under the Australian Consumer Law and other applicable consumer laws remain available where they apply. A request outside the voluntary window will still be assessed where these rights apply.

Digital service, not physical returns

These memberships provide digital tools and access, not shipped goods. There is no parcel to return or return-shipping fee. See our Digital Delivery Policy for access and delivery information.